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Refund policy
Return Conditions
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning the product from your home to the web store are at your own expense. These costs are approximately €7.25 per package; please check your carrier's website for exact rates.
If you use your right of withdrawal, the product should be returned with all supplied accessories and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass on this depreciation in value to you. Therefore, handle the product with care and ensure it is properly packaged for return.
To exercise this right, you can contact us via website@vivair.nl. We will then refund the order amount due within 14 days after notifying your return, provided the product has been received back in good order.
Products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken cannot be returned.
Complaints
It is always possible that something does not go as planned. We recommend that you first make complaints known to us by emailing website@vivair.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been handled elsewhere, you are free to file your complaint via the European Union platform.
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning the product from your home to the web store are at your own expense. These costs are approximately €7.25 per package; please check your carrier's website for exact rates.
If you use your right of withdrawal, the product should be returned with all supplied accessories and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass on this depreciation in value to you. Therefore, handle the product with care and ensure it is properly packaged for return.
To exercise this right, you can contact us via website@vivair.nl. We will then refund the order amount due within 14 days after notifying your return, provided the product has been received back in good order.
Products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken cannot be returned.
Complaints
It is always possible that something does not go as planned. We recommend that you first make complaints known to us by emailing website@vivair.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been handled elsewhere, you are free to file your complaint via the European Union platform.
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